Privacy Policy
Last Updated: 15 September 2026
LashzoneUK (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book beauty treatments, enrol on training courses, participate in mentoring or masterclasses, make payments, participate in photography or content creation, or contact us.
This Privacy Policy has been prepared with reference to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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1. WHO WE ARE
LashzoneUK is a beauty business specialising in professional lash and brow treatments, accredited training courses, advanced masterclasses, mentoring and beauty education.
We are passionate about helping clients feel confident through high-quality treatments while supporting aspiring lash artists and beauty professionals through training, mentoring and ongoing education.
Our website allows clients and students to book beauty services, purchase training and educational services, make payments and contact us regarding our services.
Business Address
270 Rosendale Road
London
SE24 9DL
Email
lashzoneuk@gmail.com
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2. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following information.
Personal Information
This may include:
* Full name
* Email address
* Telephone number
* Postal or billing address
* Date of birth where required for age verification, certification or course verification
* Course, mentoring, masterclass or treatment booking details
* Payment information
* Communication preferences
* Information provided through enquiry forms, emails, messages or consultations
Treatment Information
When you book or receive a treatment, we may collect information necessary to provide the service safely and appropriately.
This may include consultation information, treatment history, relevant contraindication information, patch-test information, treatment notes and aftercare information.
We only collect information that is relevant and necessary for providing our services and maintaining appropriate client records.
Student and Training Information
If you enrol on a LashZoneUK course, mentoring programme or masterclass, we may collect information including:
* Course details and attendance
* Training and assessment information
* Accreditation or qualification information
* Certificates and certification details
* Student feedback
* Information relating to your progress
* Information you provide about your learning requirements
* Communications relating to your training
* Photographs or videos taken during training where appropriate consent has been provided
Payment Information
Payments made through our website or other payment platforms are processed securely by trusted third-party payment providers.
LashzoneUK does not store your full debit or credit card details.
Website Information
When you visit our website, we may automatically collect:
* IP address
* Browser type
* Device information
* Pages visited
* Time spent on our website
* Referral source
* Cookie information
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3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
* Respond to your enquiries.
* Process beauty treatment bookings.
* Process training course bookings.
* Process mentoring bookings.
* Process masterclass bookings.
* Confirm appointments, courses and session dates.
* Process payments.
* Deliver beauty treatments.
* Deliver training and educational services.
* Provide mentoring and business guidance.
* Deliver advanced masterclasses.
* Assess students where applicable.
* Issue certificates where applicable.
* Provide customer and student support.
* Maintain appropriate business and client records.
* Improve our website, products and services.
* Manage our business.
* Comply with legal, regulatory and accounting obligations.
* Resolve disputes.
* Enforce our agreements and terms.
Where you have given appropriate consent, we may also use your information to send you information about new courses, beauty services, mentoring, masterclasses, offers and promotions.
You can unsubscribe from marketing communications at any time.
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4. LEGAL BASIS FOR PROCESSING
Under UK GDPR, we may process your personal information where:
* It is necessary to fulfil a contract with you.
* We are required to comply with a legal obligation.
* You have given your consent.
* It is necessary for our legitimate interests in operating, managing and improving our business, provided those interests do not override your rights and freedoms.
Where we rely on consent, you have the right to withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of any processing that took place before consent was withdrawn.
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5. PHOTOGRAPHY, VIDEO AND MARKETING CONTENT
LashzoneUK may take photographs and/or videos during:
* Beauty treatments
* Model sessions
* Training courses
* Masterclasses
* Mentoring activities
* Content days
* Events
* Photoshoots
* Other LashzoneUK activities
Images may show your face, eyes, lashes, treatment results, work being carried out, training activities or other content connected with LashzoneUK.
Where you are identifiable, we will seek appropriate consent before using your image for marketing or promotional purposes where consent is required.
With appropriate consent, photographs and videos may be used for:
* LashzoneUK social media.
* The LashzoneUK website.
* Advertising.
* Promotional campaigns.
* Course and training materials.
* Educational content.
* Portfolio and before-and-after content.
* Promotional materials.
* Future LashzoneUK marketing and business-related content.
You may be asked to provide consent through a separate Photography and Content Consent Form.
You are not required to consent to your photographs being used for marketing simply because you receive a treatment, attend training or participate in a session, unless otherwise clearly explained and legally permitted.
Where photography is necessary for internal treatment, training or business records, this may be handled separately from marketing consent.
Withdrawal of Photography Consent
You may withdraw your consent to future use of identifiable photographs or videos by contacting:
Withdrawal of consent does not affect any use that took place before consent was withdrawn.
Where content has already been published on third-party platforms such as social media, we cannot guarantee that copies, shares, screenshots or reposts made by other users can be completely removed.
Where possible, we may also use photographs or videos where individuals are not identifiable, such as close-up images of lash treatments where the person’s identity is not visible.
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6. MARKETING COMMUNICATIONS
We may send marketing communications about:
* New treatments
* New training courses
* Mentoring
* Masterclasses
* Offers
* Promotions
* Events
* LashZoneUK news
Where required, we will obtain appropriate consent before sending marketing communications.
You can stop receiving marketing communications at any time by using the unsubscribe option provided or by contacting us.
Business communications that are necessary for bookings, payments, appointments, training or services may still be sent where required.
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7. SHARING YOUR INFORMATION
We do not sell, rent or trade your personal information.
We may share information with trusted third parties where necessary to provide our services or operate our business.
These may include:
* Payment providers
* Booking and scheduling systems
* Website hosting providers
* Email service providers
* IT support providers
* Training or accreditation providers where necessary
* Professional advisers, including accountants and legal advisers
* Government or regulatory authorities where required by law
We will only share information where there is an appropriate reason or legal basis for doing so.
Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information securely and only for the purposes for which it has been provided.
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8. THIRD-PARTY PAYMENT PROVIDERS AND KLARNA
Payments may be processed through third-party payment providers.
If you choose to pay using Klarna, certain personal information may be shared with Klarna, including contact details, billing information and order details, so that Klarna can assess eligibility for its payment options and process your payment.
Klarna processes personal information in accordance with its own Privacy Notice and Terms.
Other payment providers may also process personal information in accordance with their own privacy policies.
LashzoneUK does not control the privacy practices of third-party payment providers.
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9. INTERNATIONAL DATA TRANSFERS
Some third-party providers we use may store or process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection legislation.
This may include relying on an adequacy decision or using appropriate safeguards where required.
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10. DATA SECURITY
We take appropriate technical and organisational measures to protect personal information against:
* Unauthorised access
* Loss
* Misuse
* Alteration
* Accidental disclosure
* Unauthorised destruction
Although no method of transmitting information over the internet is completely secure, we work with trusted providers and take reasonable steps to safeguard personal information.
Access to personal information will be limited to those who need it for legitimate business purposes.
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11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information to:
* Provide our services.
* Maintain business and financial records.
* Meet legal and regulatory obligations.
* Resolve disputes.
* Enforce agreements.
* Maintain appropriate client and student records.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
Photography and video used for marketing purposes may be retained for as long as reasonably necessary for the relevant marketing, promotional or educational purposes, unless consent is withdrawn or we determine that the content is no longer required.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
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12. COOKIES
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our website is used.
Cookies may be used to:
* Ensure the website functions correctly.
* Remember preferences.
* Improve website performance.
* Analyse website traffic.
* Understand visitor behaviour.
* Support website functionality.
You can manage or disable cookies through your browser settings.
Where legally required, we will seek consent for non-essential cookies.
Please note that disabling certain cookies may affect website functionality.
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13. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites or use third-party services, including payment providers, booking systems and social media platforms.
We are not responsible for the privacy practices, security or content of external websites.
We encourage you to review the privacy policies of any third-party websites or services that you use.
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14. DATA BREACHES
We take data security seriously.
If we become aware of a personal data breach, we will assess the nature and seriousness of the incident and take appropriate steps to contain and address it.
Where required by law, we will notify the Information Commissioner’s Office and/or affected individuals within the applicable legal timeframes.
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15. YOUR DATA PROTECTION RIGHTS
Under UK GDPR, you may have the right to:
* Request access to the personal information we hold about you.
* Request correction of inaccurate or incomplete information.
* Request deletion of your personal information where appropriate.
* Request restriction of processing.
* Object to certain processing activities.
* Request a copy of your personal information in a portable format where applicable.
* Withdraw consent where processing is based on consent.
These rights are subject to certain legal conditions and exemptions.
If you wish to exercise any of these rights, please contact:
We may need to verify your identity before responding to a request.
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16. CHILDREN AND UNDER-18s
Our website and services are intended for individuals aged 16 years and over.
We do not knowingly collect personal information from individuals under the age of 16 without appropriate parental or legal guardian consent where required by law.
Where an individual under 18 participates in a treatment, training course, model session, photography session or other LashzoneUK service, we may request appropriate parental or guardian consent where appropriate.
Additional consent requirements may apply depending on the service being provided and the type of personal information being collected.
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17. TRAINING, MENTORING AND MASTERCLASS INFORMATION
If you participate in a LashZoneUK training course, mentoring programme or masterclass, we may collect and retain information necessary to provide and manage the service.
This may include:
* Booking information
* Contact details
* Training requirements
* Learning needs information
* Assessment information
* Course progress
* Feedback
* Mentoring discussions and requirements
* Masterclass topics and development areas
* Certificates and accreditation information
* Communications relating to your programme
We will only use this information for appropriate business, training, educational, administrative or legal purposes.
Information shared during mentoring or masterclass sessions will be treated appropriately and will not be used for marketing purposes without the appropriate consent where required.
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18. SEPARATE CONSENT AND TERMS DOCUMENTS
This Privacy Policy explains how LashzoneUK handles personal information.
Depending on the service you receive, you may also be asked to complete separate documents, including:
* Treatment consultation and consent forms.
* Photography and content consent forms.
* Student enrolment and course terms.
* Training agreements.
* Mentoring terms and conditions.
* Masterclass terms and conditions.
* Model consent forms.
* Other documents relevant to the service being provided.
These documents may contain additional information about the specific service and your responsibilities.
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19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
* Changes to our business.
* New services.
* Changes to our technology or third-party providers.
* Changes to legal or regulatory requirements.
* Changes to how we process personal information.
Any changes will be published on this page together with the revised “Last Updated” date.
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20. CONTACT US
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
LashzoneUK
270 Rosendale Road
London
SE24 9DL
Email: lashzoneuk@gmail.com
If you are unhappy with the way we have handled your personal information, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.