Terms and Conditions
Client
All deposits are non-refundable. However, a deposit for appointments can be transferred to the next available appointment provided a minimum of 48 hours notice to appointment date is given. This is only at the discretion of the service provider, as it is their final decision.
Should a client fail to attend a confirmed appointment or complete the appointment for any reason (such as illness, personal problems, change of location, etc), no refunds of deposits or fees will be made, and no transfer of appointment dates will take place.​
LashZoneUk reserves the right to re-schedule the appointment dates or location at any time and no refund will be payable.
Appointment fees will not be refunded should an appointment be canceled or interrupted through an act of natural disaster or a terrorist act.
Attendance
We advise that you arrive at your appointment 5 minutes early. If you are 5 minutes late to your set time of arrival a late fee will be added to your overall bill.
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For every 5 minutes you are late an extra £5.00 will be added to your bill, if later than 15 minutes LashZone may have to cancel your appointment, this could be due to your lateness negatively impacting another appointment, or simply due to not being able to finish an amazing set with the time given.
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Please prepare for your journey and arrive on time.
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General Behaviour
All facilities should be left in an acceptable state.
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Aggressive, malicious, or derogatory physical or verbal abuse towards a technician will result in an explosion without a refund.
This is applicable during the appointment and outside, after, or prior to the course. Abusive, bullying, or threatening behavior towards the technician, will result in a termination, asking the client to leave the appointment without a refund. Or if this behavior occurs after the appointment by a student, they will not receive further treatment.
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Any causes of concern by a client must be reported to the Salon within 14 days of the incident date. This is due to valid information being recalled and investigated. Any discrepancies or concerns reported after this time period will be deemed invalid. ​​
Lash Bookings
All the policies above apply and also include the following.
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A deposit payment of £15.00 payment must be made via our booking system and secure your slot. This are payment is non-refundable and is taken to keep the slot available just for you.​
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There will be no refunds at any time.
Clients must arrive at appointments without any eye makeup. Any time taken to remove makeup around the eyes will be deducted from your total appointment time. It will be up to the therapist's discretion whether the appointment is carried out or canceled.
Clients are not permitted to bring, pets, friends, and/or family members to their appointments.
Due to the high quality of products used by our technician, infills of another technician's work will not be permitted. Removal and the full set would be required in this instance.
Clients are responsible to arrange a patch test 24-48hours prior to their appointment. Failure to arrange a patch test prior to their appointment will result in the treatment being carried out at their own risk.
Clients' responses to products/ingredients of the treatment used may differ from person to person. Adhesive tapes, glue, and under-eye gel pads used during the application may cause an allergic reaction in some clients. If you experience any discomfort during the procedure, you will need to advise your technician immediately.
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Contact lenses should be removed prior to treatment. If the client is pregnant or expecting, the application of eyelash extensions cannot be done unless discussed with the technician.
Although all treatment products and instruments are handled with the greatest care and diligence and every effort is made to provide a hygienic service, it is still possible that some clients may experience eye irritation and this might lead to infection.
If after the appointment the client feels any burning, itching, or discomfort to eyes or eyelids, or observe any swelling of the eyelids, please contact the technician immediately. It is the client's responsibility to seek medical help at their own expense.
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Clients will be given precise aftercare card instructions at the end of the service visit and following these instructions will ensure the best, most durable results.
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Clients should not get their eyelash extensions wet within the first 48 hours of application and consider that the use of mascara or any other eye make-up can shorten the length of time their eyelash extensions remain in place.
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Clients should not wear any mascara after the treatment as this will close the lashes.
Clients are also advised never to use waterproof mascara/eyeliner on or near their eyelash extensions. Clients should consider that, even with strict adherence to these care instructions, the technician is unable to guarantee exactly how long their eyelash extensions will last and that there are many variables, such as individual hair growth cycle, use of cosmetic skin care products, and overall care given after application, that can influence the longevity of their eyelash extensions.
Clients should not rub their eyes or pull at the eyelash extensions, which can result in breakage, lash loss, and/or damage to the natural eyelashes.
If clients wish to keep their eyelash extensions looking their best, regular maintenance/infill appointments, to replace eyelashes that fall out due to wear and tear or their normal life cycle, will be necessary.
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An infill ONLY counts if you have at least 50% of your lash extensions remaining, anything less than this will be charged at the rate of a full set.
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If in the event the client is unhappy with the results of their lash extensions, no refund will be given but removal will be offered at £10.
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If you deliberately violate any of the terms and conditions, including aftercare suggestions, I will be excluded from liability and have the right to cancel any treatments in the future