Terms and Conditions 

Please read these Terms & Conditions carefully before booking your appointment. By making a booking with LashZoneUK, you confirm that you have read, understood and agree to these terms.

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1. LOCATION & OPENING HOURS

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LashZoneUK is based at:

270 Rosendale Road
Herne Hill
London
SE24 9DL

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We operate Monday to Sunday.

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Opening hours:

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* Monday–Saturday: 8:00am–8:00pm
* Sunday: 10:00am–6:00pm

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Out-of-hours appointments

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Appointments outside our standard operating hours may be available by arrangement and will incur an additional charge.

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* Before 10:00am: £15 additional charge
* Appointments starting at 6:00pm or later: £15 additional charge
* All Sunday appointments: £10 additional charge

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The applicable out-of-hours fee will be added to your appointment total.

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2. BOOKING & DEPOSITS

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Once you have selected your appointment date and time, a £25 card deposit is required to secure your booking.

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Your £25 deposit will be deducted from the total cost of your treatment when the remaining balance is paid in cash.

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Your appointment is not considered secured until the required deposit has been received.

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Deposits are non-refundable, subject to any rights you may have under applicable consumer law.

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3. BOOKING THE CORRECT SERVICE

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It is the client’s responsibility to select the correct treatment when booking.

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Please ensure you read the treatment description carefully before making your appointment.

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If you book an incorrect service and there is not enough time available to carry out the treatment you actually require, the appointment may not be able to proceed.

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For example, if you book an infill but arrive with less than the required amount of extensions remaining, the appointment may need to be changed to a full set.

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If there is insufficient time to complete the required treatment, you will need to book a new appointment and your original deposit will be retained.

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If you are unsure which treatment to book, please contact LashZoneUK before making your booking.

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4. LATENESS

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Please arrive on time for your appointment.

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Lash appointments are scheduled within specific timeframes, and lateness can affect the treatment and appointments scheduled after yours.

The following late fees apply:

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* 5+ minutes late: £5 late fee
* 10+ minutes late: £10 late fee
* 15+ minutes late: Your appointment may be cancelled and your deposit will be retained.

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If you arrive late, LashZoneUK may also need to shorten or alter the treatment in order to finish within the allocated appointment time.

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5. CANCELLATIONS

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Cancellations must be made at least 48 hours before your appointment.

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If you cancel with less than 48 hours’ notice, your £25 deposit will not be refunded.

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Repeated late cancellations may result in future bookings requiring a larger deposit or full payment in advance.

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6. RESCHEDULING

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Appointments can be rescheduled provided that sufficient notice is given.

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You must request to reschedule at least 48 hours before your appointment.

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Requests made with less than 48 hours’ notice may not be accepted and your deposit may be retained.

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If you have booked the wrong service and there is not enough time available to provide the treatment you require, the appointment cannot simply be extended. You may need to book a new appointment and your original deposit will be retained.

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If you choose to have a removal carried out instead during the available appointment time, the removal will be charged at the applicable rate and will not be deducted from the original treatment price. Any remaining deposit will not be refunded.

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7. NO-SHOWS

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If you do not attend your appointment without providing notice, this will be treated as a no-show.

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For no-shows, the full cost of the booked appointment may be charged.

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Future appointments may also require full payment in advance.

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8. HEALTH, EYE & LASH CONDITIONS

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Your safety is our priority.

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Before attending your appointment, please check your eyes and surrounding area for any unusual:

* Redness
* Swelling
* Discolouration
* Lumps or bumps
* Irritation
* Discharge
* Signs of infection
* Other unusual changes\

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If you notice anything unusual, please contact LashZoneUK before attending your appointment.

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We reserve the right to cancel or postpone a treatment where we believe it would be unsafe or inappropriate to proceed.

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LashZoneUK will not knowingly carry out a treatment where there is a risk of spreading infection or causing harm or an adverse reaction.

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Where an appointment needs to be cancelled because it is not safe to carry out the treatment, the deposit may be retained and a new appointment can be arranged once it is appropriate to do so.

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9. PATCH TESTING

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Where a patch test is required, clients are responsible for arranging this 24–48 hours before their appointment, unless otherwise advised by LashZoneUK.

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A patch test may be required for certain treatments or products.

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Where a patch test is required and has not been completed within the appropriate timeframe, LashZoneUK may be unable to proceed with the treatment.

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Please contact LashZoneUK if you are unsure whether you require a patch test.

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10. PREPARING FOR YOUR APPOINTMENT

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To help achieve the best possible results and retention, please arrive at your appointment with your lashes:

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* Clean
* Makeup-free
* Oil-free
* Free from lash glue or other lash products

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Please avoid applying makeup, oils, creams or lash products around the eyes before your appointment.

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If your lashes require additional cleaning before treatment, an additional lash bath/cleaning charge may be added to your bill.

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11. EXISTING LASH EXTENSIONS

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LashZoneUK does not infill or work over another lash technician’s work.

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If you arrive with existing extensions applied by another lash technician, a removal may be required before a new set can be applied.

The applicable removal and new-set charges will apply.

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If there is not enough time within your booked appointment to safely remove the existing extensions and complete a new set, you will need to book another appointment.

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In this situation, your original deposit will be retained.

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Please contact LashZoneUK before your appointment if you are unsure whether your existing lashes require removal.

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12. ADDITIONAL GUESTS

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Please do not bring friends or additional guests to your appointment, as LashZoneUK does not generally accommodate plus ones.

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We understand that some clients may need to bring their child with them.

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If you need to attend with a child, please contact LashZoneUK in advance so that we can discuss whether appropriate arrangements can be made.

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13. PAYMENTS

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All payments accepted by LashZoneUK must be made using the payment methods available at the time of booking or treatment.

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Unless otherwise agreed, the remaining treatment balance is payable after your appointment.

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The £25 booking deposit will be deducted from the remaining balance when the balance is paid in cash.

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Any applicable additional charges, including late fees, out-of-hours fees, removal charges or cleaning/lash-bath charges, will be added to the final bill.

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14. TREATMENT RESULTS & RETENTION

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Lash extensions are an individual treatment and retention can vary between clients.

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Factors including natural lash growth cycles, lifestyle, skincare, oil production, sleeping habits, aftercare and exposure to water, steam or other products can affect retention.

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Once your treatment has been completed, no refunds will be provided solely because you are unhappy with the result, subject to your statutory consumer rights.

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However, if you experience a genuine concern regarding retention, shedding or a possible reaction, please contact LashZoneUK within 48 hours of your appointment.

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Where appropriate, LashZoneUK may offer an assessment, advice or a removal free of charge.

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This does not automatically guarantee a refund, free replacement treatment or correction.

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Any suspected allergic reaction or adverse reaction should be reported immediately. Where necessary, LashZoneUK may recommend removal and advise you to seek appropriate medical attention.

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15. AFTERCARE

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Clients are responsible for following the aftercare instructions provided by LashZoneUK.

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Failure to follow the recommended aftercare may affect retention and the condition of your natural lashes.

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LashZoneUK cannot guarantee retention where recommended aftercare has not been followed.

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16. CLIENT RESPONSIBILITY

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Clients are responsible for providing accurate and relevant information during their consultation and booking process.

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Please inform LashZoneUK before your treatment if there have been any relevant changes to your health, eyes, skin, allergies, medications or previous reactions that may affect your treatment.

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If you are unsure whether something may affect your treatment, please contact us before your appointment.

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17. RIGHT TO REFUSE OR STOP A TREATMENT

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LashZoneUK reserves the right to refuse, postpone or stop a treatment where we reasonably believe:

* It would be unsafe to continue.
* A contraindication is present.
* There is a suspected infection.
* The client’s natural lashes are unsuitable for the requested treatment.
* The client has not followed required pre-treatment instructions.
* Required patch testing has not been completed.
* The client behaves in an abusive, threatening or inappropriate manner.
* Continuing the treatment could cause harm to the client or technician.

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Where a treatment cannot safely be carried out, the client’s safety will always take priority.

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18. COMMUNICATION

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LashZoneUK may contact clients using the contact details provided at the time of booking.

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This may include appointment confirmations, reminders, booking information, treatment-related communication and responses to enquiries.

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Please ensure your contact details are correct when booking.

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19. PRIVACY

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Your personal information will be handled in accordance with the LashZoneUK Privacy Policy.

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By booking an appointment, you acknowledge that you have had the opportunity to read our Privacy Policy and understand how your personal information is collected and used.

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20. PHOTOGRAPHY & CONTENT

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LashZoneUK may take photographs or videos of treatments, lash results, models or other content for portfolio, educational or marketing purposes.

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Where you are identifiable, appropriate consent will be obtained where required before your image is used for marketing or promotional purposes.

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Photography consent may be provided through a separate Photography and Content Consent Form.

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You may withdraw consent for future marketing use by contacting lashzoneuk@gmail.com.

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21. CHANGES TO THESE TERMS

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LashZoneUK reserves the right to update these Terms & Conditions from time to time.

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The most current version will be made available to clients and may apply to future bookings.

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22. CONTACT

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If you have any questions regarding these Terms & Conditions, your appointment or which service you should book, please contact:

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LashZoneUK
270 Rosendale Road
Herne Hill
London
SE24 9DL

Email: lashzoneuk@gmail.com
Number: 07902504630

Message your name, appointment time then your enquiry.

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CLIENT ACKNOWLEDGEMENT

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By booking an appointment with LashZoneUK, you confirm that you have read and understood these Terms & Conditions and agree to comply with the booking, cancellation, lateness, payment and treatment policies outlined above.

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Thank you for choosing LashZoneUK. We look forward to welcoming you. 🤍